Operational Instructions


Regulatory amendments – Elimination of the guarantor requirement from the Permanent Resident Card application process - Operational Bulletins 060 – June 16, 2008

Background
The Permanent Resident Card (PR Card) was introduced with the coming into force of the Immigration and Refugee Protection Act (IRPA) in June 2002. On October 15, 2002, persons who became permanent residents under previous legislation (pre-IRPA) were invited to apply for a PR Card. Since December 31, 2003, the PR Card has been the proof-of-status document required by permanent residents seeking to re-enter Canada on a commercial carrier.
Requirements for a PR Card application are outlined in the Immigration and Refugee Protection Regulations (IRPR). One of the requirements, as stated in paragraph 56(2)(b) of the IRPR, is that the application include a signed declaration by a guarantor. Paragraph 56(3) stipulates that an applicant, who is unable to provide a guarantor’s declaration, must complete a statutory declaration in lieu of guarantor, explaining why they are unable to provide a guarantor’s declaration. The objective of the guarantor provision was two fold: to confirm the applicant’s identity and to validate the information provided on the application form.
As part of its commitment to improve client service, CIC reviewed the PR Card application process and determined that the benefits of eliminating the guarantor requirement—efficiencies for CIC and facilitation of the application process for clients—outweighed the risk to program integrity. Accordingly, CIC proposed regulatory amendments to repeal the regulations governing the need for a guarantor in the PR Card application process. The proposal received Treasury Board Committee approval on June 5, 2008 and came into effect on June 10, 2008.
For further reading, please visit following webpage:

Confirmation of Permanent Residence Document Amendments - Operational Bulletin 358 - November 10, 2011

Issue
The purpose of this Operational Bulletin (OB) is to update procedures for corrections and modifications of information on the Record of Landing (ROL) or the Confirmation of Permanent Residence (COPR) document.
Background
The ROL or COPR document is the official record of the grant of permanent resident (PR) status, as defined in the Immigration and Refugee Protection Act (IRPA). The ROL or COPR is an historical document that contains information that was relevant at the time permanent residence status was granted. It is not an ongoing identity document and may only be amended under certain circumstances.
The Information on the ROL or COPR corresponds to the information in the original passport or travel documents used for the client’s permanent residence application. Changes to this document will only be done when it is established that a departmental error was made at the time permanent residence was granted. For such instances, an amendment to the ROL or COPR may be requested as per the instruction guide and forms available on the Citizenship and Immigration Canada (CIC) website.
For further reading, please visit following webpage:

Return of incomplete Permanent Resident Card Applications - Operational Bulletin 299b - November 15, 2011

Summary
The Case Processing Centre in Sydney (CPC-S) is now returning all incomplete applications for a Permanent Resident Card (PR Card) to applicants.
Issue
The purpose of this Operational Bulletin (OB) is to provide instructions for the return of incomplete PR Card applications submitted to CPC-S.
For further reading, please visit following webpage:

Introduction of the Plain paper – Confirmation of Permanent Residence Document - Operational Bulletin 379 - January 31, 2012

Summary
The purpose of this Operational Bulletin (OB) is to introduce a new version of the Confirmation of Permanent Residence (CoPR) document, designated as IMM 5688.
Effective February 4, 2012, CoPR documents resulting from cases processed in the Global Case Management System (GCMS) will be printed on plain paper, rather than IMM 5292 stock. The new document format will require processing changes. This OB outlines the new document features and updated workflow procedures for issuance and processing of the document.
Background / Rationale
Increased reliance on plain paper documents is one element of Citizenship and Immigration Canada’s (CIC) modernization agenda. Plain paper documents reduce costs associated with the procurement, storage and tracking of commercially printed documents. They are available on demand as required, for minimum cost. Elimination of multiple copy documents and carbon paper is ecologically sound and reduces waste. Elimination of processing and handling costs associated with hard copy archiving will allow better use of CIC resources, while supporting the transition to e-storage.
For further reading, please visit following webpage:

Introduction of the Downloadable IMM 5455 Supplementary Identification Form - Operational Bulletin 383 - February 1, 2012

Summary
The purpose of this Operational Bulletin (OB) is to introduce a new downloadable version of the Supplementary Identification Form. 
Background
The Supplementary Identification Form (IMM 5455) is used to collect client information related to the processing of Permanent Residence (PR) Cards. The printed version of this form has an integrated adhesive photo patch and a shaded box to assist with the digital capture of the applicant’s signature. Due to these special features, this form was not available in a downloadable format. PR Card applicants were required to contact Citizenship and Immigration Canada (CIC) to have the form sent by mail. This delayed the application process for applicants and resulted in increased postage and handling costs for CIC.
For further reading, please visit following webpage:

Inland CIC Processing of Confirmation of Permanent Residence Documents Originating from Visa Offices - Operational Bulletin 402 - April 5, 2012

Summary
The purpose of this Operational Bulletin (OB) is to provide instructions for the processing of Confirmation of Permanent Residence (CoPR) documents at inland CICs in those cases where the application for permanent residence was processed through Global Case Management System (GCMS) at a visa office.
For further reading, please visit following webpage:

Pilot Project for the Direct Distribution of Permanent Resident Cards to existing Permanent Residents - Operational Bulletin 412 - April 27, 2012

Issue
The purpose of this Operational Bulletin is to provide instructions for the direct distribution of Phase II Permanent Resident (PR) cards during the period of the pilot, which is to take effect on April 30, 2012. Citizenship and Immigration Canada (CIC) will begin a Pilot Project to mail the majority of Phase II Permanent Resident Cards (PR cards) directly to applicants. The Pilot Project will be evaluated after one year.
Background
Currently, 100% of the Phase II PR cards issued are picked up by clients at CIC offices. Of these, approximately 2.5% of applications were referred for further investigation to CIC offices before a PR card could be issued. During the pilot, it is estimated that a maximum of 5% of applications will be referred to local CIC offices for investigation; this forecasted increase is due to the revised referral criteria. Of the remaining 95% of applicants, 10% will be randomly selected for in-person card pick up at local offices, and 90% of PR cards will be mailed directly to the clients by Canada Bank Note (CBN).
Urgent PR card applications will be included in this pilot project. While they will be processed on a priority basis, these applications will be subject to the same rigour as all other applications.
Investigation procedures for cases referred to CIC offices by Case Processing Centre in Sydney (CPC-S), based on the revised referral criteria remain unchanged.
Transition procedures have been put in place to address existing PR card inventories at CIC offices across Canada.
For further reading, please visit following webpage:

Centralized Processing of Applications for Verification of Status or Replacement of an Immigration Document - Operational Bulletin 465 - August 24, 2012

On August 27, 2012, Citizenship and Immigration Canada (CIC) will launch a new Verification of Status (VOS) or Replacement of an Immigration Document (IMM 5009) application form replacing the existing Verification of Entry (VOE) application forms (IMM 5009 and IMM 5541) as part of CIC’s Modernization initiative to reduce reliance on secure forms and improve efficiency and effectiveness.
Effective August 27, 2012, all application intake and processing of Verification of Status (VOS) will be centralized at the Query Response Centre (QRC). The purpose of this Operational Bulletin (OB) is to inform staff of the new guidelines for the processing of these applications and the issuance of the new generic VOS  document.
For further reading, please visit following webpage:


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